Privacy Policy

Greenwich Cleaner Privacy Policy

This Privacy Policy explains how Greenwich Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant.

By using Greenwich Cleaner services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Greenwich Cleaner customers in our operating area, regardless of how you contact us or use our services.

Who We Are

Greenwich Cleaner is a cleaning service provider operating within the Greenwich area and nearby locations. In this Privacy Policy, references to we, us or our mean Greenwich Cleaner as the controller of your personal data. As the controller, we determine the purposes and means of processing personal data relating to our customers and prospective customers.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us, including:

Identification and contact details: name, title, postal address, service address, billing address, and any additional contact information you choose to provide.

Communication details: information included in your communications with us, such as queries, feedback, complaints, and correspondence records.

Booking and service information: details about your cleaning bookings, dates and times of visits, access instructions, property type and size, and particular service preferences or requirements you share with us.

Payment and transaction data: information relating to payments for services, such as payment method, transaction amounts, dates of payments, and limited card or bank details where necessary for processing through our payment processor. We do not store full card numbers where this is not required.

Technical and usage data: limited technical data that may be generated when you visit our online pages, such as IP address, device identifiers, approximate location, and information on how you navigate and interact with our online content, where such data is provided by your browser or device settings.

Marketing preferences: information about whether and how you wish to receive marketing, promotional or service update communications from us.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, pay for services, or communicate with us by telephone, online forms, messaging, or in person. We may also collect data generated by our own systems when recording bookings, payments and service history.

In some cases we may receive personal data indirectly, for example if a third party books a cleaning service for you or provides your details as a contact at a property. In such cases, we will treat that personal data in accordance with this Privacy Policy and applicable law.

Purposes and Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so. The main purposes and corresponding lawful bases are:

To provide our cleaning services: we use your identification, contact, service and payment information to provide and manage the services you request, including handling bookings, access arrangements, changes and cancellations. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you: we use your contact and communication data to respond to your enquiries, provide service updates, manage issues or complaints, and send information necessary for your bookings. The lawful basis is performance of a contract and our legitimate interest in providing effective customer service.

To process payments and manage accounts: we process payment data and transaction records to take payment for services, issue invoices or receipts, and keep financial records. The lawful bases are performance of a contract, compliance with legal obligations in relation to accounting and tax, and our legitimate interest in managing our business.

To improve and manage our operations: we may use booking, service and technical data to analyse service performance, plan staffing, improve our offerings, and maintain the security and reliability of our systems. The lawful basis is our legitimate interest in running and developing our business.

To send marketing communications: with your consent, or where permitted by law based on our legitimate interests, we may use your contact details and service history to send you information about our services, offers or updates. You can opt out of marketing communications at any time.

To comply with legal obligations and protect our rights: we may process your data where necessary for compliance with laws and regulations, to respond to lawful requests from authorities, or to establish, exercise or defend legal claims. The lawful bases are compliance with legal obligations and our legitimate interests.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

Customer and booking records: generally retained for as long as you remain a customer and for a period after the end of the relationship to respond to queries, handle potential disputes and meet tax and accounting obligations.

Financial and transaction records: retained for the period required by applicable tax and financial regulations.

Correspondence and communication records: retained for a period that allows us to resolve issues, respond to follow up requests, and demonstrate how we handled customer interactions.

Marketing data: retained for as long as you remain subscribed to receive marketing from us. We will remove or anonymise your data when you withdraw consent or object to marketing, except as needed to keep a record of your preference.

When personal data is no longer required, we will securely delete or anonymise it.

Data Processors and Third Parties

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These processors assist us with functions such as payment processing, scheduling and booking management, customer relationship management, IT support, and secure data storage.

Where we use processors, we only share the personal data necessary for them to perform their services, and we require them to process your data solely in accordance with our instructions, maintain appropriate security measures, and comply with applicable data protection laws.

We may also share personal data with professional advisers such as accountants or legal advisers, regulatory authorities, law enforcement bodies, or other third parties where required by law or where necessary to protect our rights or the rights of others.

We do not sell your personal data.

International Transfers

If any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is afforded an equivalent level of protection. This may include entering into contracts incorporating recognised data protection safeguards or relying on other lawful transfer mechanisms under data protection law.

Security of Your Data

We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their work, using secure systems for storing and transmitting data, and reviewing our security practices periodically.

While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You should also take care to protect any communication channels or devices you use to interact with us.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to legal conditions and exemptions, these rights may include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data along with information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we consider a request to rectify or erase your data.

Right to data portability: in certain circumstances, you can request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

Right to object: you can object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object at any time to your personal data being used for direct marketing.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom this is generally the Information Commissioner's Office.

Children

Our services are not directed at children, and we do not knowingly collect personal data from children. If you believe that we have collected personal data about a child, please contact us so that we can delete the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make significant changes, we will take reasonable steps to inform you, such as by updating the date of the policy and, where appropriate, providing a notice through our usual communication channels.

You are encouraged to review this Privacy Policy periodically so that you remain informed about how we process your personal data.