Terms And Conditions

Greenwich Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Greenwich Cleaner provides cleaning services to domestic and commercial customers within its service area in the United Kingdom. By requesting, booking, or accepting any service from Greenwich Cleaner, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client or you means the individual, business, or organisation requesting or receiving cleaning services from Greenwich Cleaner.

Company, we, or us means Greenwich Cleaner, the provider of the cleaning services.

Services means any cleaning services provided by the Company, including but not limited to regular domestic cleaning, one-off cleans, end of tenancy cleans, office or commercial cleaning, and related tasks agreed in advance.

Service Area means the geographic locations where the Company offers its services from time to time, primarily in and around Greenwich and other nearby areas as determined by the Company.

Premises means the property or properties where the Services are to be provided.

Booking means a confirmed request for Services that has been accepted by the Company.

2. Scope of Services

The Company will provide Services as agreed with the Client at the time of booking. The scope, frequency, and duration of the Services will be confirmed in the booking confirmation or in subsequent written communication.

Services are limited to standard cleaning tasks unless otherwise agreed. Certain tasks, including but not limited to exterior window cleaning above ground floor level, specialist or hazardous cleaning, or work at height, may be declined or subject to additional terms and charges at the Company’s discretion.

The Company reserves the right to refuse any request that, in its reasonable opinion, may pose a risk to health and safety, breach applicable regulations, or fall outside the normal scope of cleaning services.

3. Booking Process

Clients may request Services by contacting the Company through its accepted communication channels. A Booking is only confirmed once the Company has accepted the request and provided a date, time, and outline of the Services.

The Client must provide accurate information regarding the Premises, including size, condition, access arrangements, and any specific requirements. The Company relies on this information when providing estimates and scheduling work. If information is incomplete or inaccurate, the Company may adjust the price, revise the scope, or decline the Booking.

For recurring Services, the Company will agree a regular schedule with the Client. Any changes to this schedule are subject to availability and must be agreed in advance. The Company cannot guarantee that the same operative will attend each visit, though it will use reasonable efforts to provide continuity where possible.

4. Access to the Premises

The Client is responsible for providing safe and timely access to the Premises at the agreed service time. Access can be arranged by the Client or by providing a key, access code, or entry instructions that the Company has agreed to use.

If the operative is unable to gain access to the Premises at the agreed time due to issues within the Client’s control, the visit may be treated as a late cancellation and charged in accordance with the cancellation provisions in these Terms and Conditions.

The Client must ensure that the Premises are reasonably free from hazards and that any security systems, alarms, or entry procedures are clearly explained to the Company in advance. The Company is not liable for delays or failures to perform Services arising from access issues or insufficient information.

5. Client Obligations

The Client agrees to:

Provide accurate and complete information when booking and update the Company of any material changes.

Ensure that the Premises are safe for the provision of Services, including compliance with health and safety regulations and the removal of any known hazards.

Keep children, pets, and third parties away from working areas to allow the operatives to perform their duties safely and efficiently.

Inform the Company in advance of any delicate, fragile, or high-value items, surfaces, or materials that require special care or that should not be cleaned.

Comply with any reasonable instructions or requests from the Company relating to the provision of the Services.

6. Pricing and Estimates

Prices for Services may be provided as a fixed fee, hourly rate, or bespoke quote depending on the nature of the work. Any estimates given prior to an initial visit are based on the information supplied by the Client and are not binding if that information is inaccurate or incomplete.

The Company reserves the right to adjust the price if the actual condition, size, or requirements of the Premises differ materially from those described at the time of booking. In such cases, the Company will inform the Client and seek approval before proceeding with any additional work or charges.

All prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law. The Company will inform the Client of any such charges at the time of booking where possible.

7. Payments

Payment terms will be communicated at the time of booking and may vary depending on the type of Service. Unless otherwise agreed, payment is due on completion of each visit or in advance for certain Services, such as end of tenancy or one-off deep cleans.

The Company accepts the payment methods it sets out from time to time. Cash payments, if accepted, must be made directly to the operative or in a manner specified by the Company. The Client is responsible for ensuring that any reference or identifying details requested by the Company are correctly included with electronic payments.

If payment is not received by the due date, the Company reserves the right to suspend or cancel any further Services and to charge interest or late payment fees in accordance with applicable law. The Client will also be responsible for any reasonable costs incurred by the Company in recovering overdue sums.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking by giving notice within the timeframe specified by the Company at the time of booking. As a general guideline, at least 24 hours notice before the scheduled start time is required to avoid a cancellation fee, though a longer notice period may apply for larger or specialist bookings.

If the Client fails to provide the required notice, or if the operative is unable to access the Premises at the scheduled time due to circumstances within the Client’s control, the Company may charge a cancellation fee up to the full amount of the scheduled Service.

The Company reserves the right to cancel or reschedule a Booking if it is unable to provide the Services due to reasons beyond its reasonable control, such as illness, severe weather, transport disruptions, or other events of force majeure. In such cases, the Company will offer an alternative appointment as soon as reasonably practicable and will not be liable for any resulting losses.

9. Quality of Service and Complaints

The Company aims to provide a high standard of service on each visit. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 24 hours of the visit for time-sensitive issues.

Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a re-clean of the affected area or another form of reasonable remedy. This will be the Client’s sole and exclusive remedy for a quality issue, to the fullest extent permitted by law.

Complaints made outside the specified timeframe or where the Premises have been used or altered significantly after the Service may not be eligible for a re-clean or adjustment.

10. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services and will maintain appropriate insurance cover as required by law and industry practice.

The Company’s liability for any loss or damage arising out of or in connection with the provision of the Services is limited, to the maximum extent permitted by law, to the lesser of the cost of the affected Service or the direct cost of repairing or replacing the damaged item, subject to fair wear and tear.

The Company is not liable for:

Normal wear and tear or deterioration of any surface, material, or item as a result of proper cleaning processes.

Pre-existing damage, defects, staining, or conditions that cannot be removed or remedied by standard cleaning methods.

Any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.

Loss or damage arising from inaccurate information provided by the Client, failure to follow the Company’s instructions, or the use of products requested by the Client against the Company’s advice.

The Client must report any alleged damage or loss to the Company as soon as reasonably practicable and no later than 24 hours after becoming aware of it, providing full details and any supporting evidence. Failure to do so may limit the Company’s ability to investigate and resolve the issue.

11. Client Property and Security

The Company expects that valuables, personal documents, and items of high monetary or sentimental value will be stored securely and not left in areas to be cleaned. The Company does not accept responsibility for any alleged loss of cash, jewellery, or similar items unless it can be clearly shown that the loss was caused by the deliberate act of a Company operative and such act is admitted or proven.

If keys or access devices are entrusted to the Company, they will be stored and handled with reasonable care. The Company’s liability in respect of lost keys or access devices is limited to the cost of a standard replacement key or device, and will not extend to changing locks or consequential losses, except where required by law.

12. Waste Handling and Environmental Regulations

The Company will handle general waste and recycling generated during the provision of the Services in accordance with applicable waste and environmental regulations in the United Kingdom.

Unless otherwise agreed, the Company will not remove waste from the Premises beyond placing it in the Client’s designated bins or collection points. The Client is responsible for ensuring that appropriate bins and facilities are provided and that any local collection rules are followed.

The Company will not handle or dispose of hazardous, clinical, or regulated waste, including but not limited to medical waste, sharps, chemicals, asbestos, or materials contaminated with hazardous substances. If such waste is discovered, the Company may suspend or adjust the Services and will advise the Client to contact an appropriate specialist contractor.

The Client agrees not to request or permit the Company to dispose of waste in a manner that breaches local regulations or environmental laws. The Company reserves the right to refuse any task that may give rise to unlawful or unsafe waste handling.

13. Health and Safety

The Company and its operatives will comply with applicable health and safety legislation and take reasonable steps to ensure a safe working environment. The Client agrees to cooperate with the Company on health and safety matters, including informing the Company of any known risks at the Premises.

The Company may withdraw operatives from the Premises or suspend Services if it reasonably considers that conditions are unsafe or that there is a risk to the health and safety of its staff, contractors, or others. In such cases, the Company will inform the Client and attempt to address the issue or rearrange the Booking where appropriate.

14. Data Protection and Privacy

The Company will handle personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom. Personal information will be used only for purposes reasonably necessary to manage bookings, deliver Services, process payments, and communicate with the Client.

The Company will take reasonable steps to protect personal data from unauthorised access, loss, or misuse, and will not sell or disclose such data to third parties except where required by law or necessary to deliver the Services, such as sharing limited details with operatives or trusted service providers.

15. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, in its business practices, or in the Services offered. The latest version will apply to all new Bookings and will be made available upon request.

Where a change materially affects existing recurring Services, the Company will take reasonable steps to inform affected Clients in advance. Continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed and the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will constitute a waiver of that or any other right or remedy.

The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary as part of its business operations, subject to applicable law.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.