Privacy Policy - Greenwich Cleaner

Greenwich Cleaner is committed to protecting the privacy of all customers in our service area. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our cleaning services. It applies to all Greenwich Cleaner customers in area, including prospective customers, current customers, and anyone who communicates with us about our services.

1. Who We Are

Greenwich Cleaner acts as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing personal data collected in connection with our cleaning services, customer administration, and related business activities.

2. Personal Data We Collect

We collect only the personal data necessary to provide our services, manage customer relationships, and comply with legal obligations. The categories of data may include:

• Identity data: name, title, and any identification details needed to confirm your booking or account.
• Contact data: phone number, email address, and service address.
• Service data: cleaning preferences, appointment history, service instructions, access requirements, and feedback.
• Payment data: billing details, payment status, and transaction records. We do not store full card details where payment is processed by a secure payment provider.
• Communication data: messages, complaints, requests, and correspondence related to our services.
• Technical data: basic device or usage information if you interact with our digital systems, such as IP address or browser type, where applicable.

We may also receive data from third parties where necessary, such as referral partners, payment providers, or customer representatives who act on your behalf.

3. How We Use Personal Data

We use personal data for the following purposes:

• To arrange and deliver cleaning services.
• To process bookings, changes, cancellations, and payments.
• To communicate about appointments, service updates, or customer requests.
• To manage customer support, complaints, and service quality.
• To keep internal business records and monitor service performance.
• To comply with legal, accounting, and regulatory obligations.
• To protect our business, staff, customers, and property from fraud, misuse, or unlawful activity.

We only use personal data where we have a valid lawful basis under the UK GDPR and Data Protection Act 2018.

4. Lawful Basis for Processing

We rely on the following lawful bases for processing personal data:

Contract

We process data when it is necessary to perform our contract with you or to take steps at your request before entering into a contract. This includes managing bookings, delivering cleaning services, and handling payment-related matters.

Legal Obligation

We may process data where required to meet legal obligations, such as tax, accounting, insurance, or regulatory requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service improvement, internal administration, fraud prevention, and responding to customer inquiries.

Consent

Where required, we will rely on your consent, for example for certain marketing communications or optional data uses. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, and in line with legal, tax, and business requirements. Retention periods may vary depending on the type of data and the reason for processing.

• Customer and service records: kept for the duration of the service relationship and for a reasonable period afterwards.
• Financial and tax records: kept for the period required by law.
• Complaints and correspondence: retained for as long as needed to resolve the issue and for record-keeping purposes.
• Marketing preferences: retained until you opt out or withdraw consent, where applicable.

When personal data is no longer needed, we will delete it or anonymise it securely. Retention is limited to what is necessary and proportionate.

6. Processors and Third Parties

We may share personal data with trusted third-party service providers who act as processors on our behalf. These processors are only permitted to use the data in accordance with our instructions and applicable data protection laws.

• Payment processors: to handle secure payment transactions.
• IT and cloud service providers: to store data, maintain systems, and support communications.
• Accounting and bookkeeping providers: to support financial administration and compliance.
• Customer management or scheduling providers: to assist with bookings and service coordination.
• Professional advisers: such as legal, tax, or insurance advisers where necessary.

We may also disclose data to public authorities, regulators, law enforcement, or courts where required by law. We do not sell personal data.

7. International Transfers

If any processor or service provider stores or accesses data outside the UK, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms.

8. Data Security

We use appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access restrictions, secure storage, staff confidentiality obligations, and regular review of our data handling practices.

However, no method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Rights Under GDPR

If you are an individual whose personal data we process, you have the following rights under data protection law, subject to certain conditions and exemptions:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to ask us to delete your data where legally permitted.
• Right to restriction: to ask us to limit how we use your data in certain circumstances.
• Right to data portability: to receive certain data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to raise concerns with the relevant data protection authority if you believe your data protection rights have been infringed.

10. Marketing Communications

We may send limited service-related communications, such as appointment updates or administrative notices, where necessary. If we send optional marketing communications, we will do so only where permitted by law and, where required, with your consent. You may opt out of marketing at any time.

11. Children’s Data

Our services are intended for adults and households. We do not knowingly collect personal data from children without appropriate authority from a parent, guardian, or responsible adult. If we become aware that we have collected such data unlawfully, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

13. Summary of Our Commitment

Greenwich Cleaner is dedicated to handling personal data lawfully, fairly, and transparently. We collect only what is needed, use it for clear and legitimate purposes, keep it only as long as necessary, and protect it with appropriate safeguards. We also respect your rights and will respond to valid requests in accordance with applicable data protection law.

This Privacy Policy applies to all Greenwich Cleaner customers in area.