Greenwich Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Greenwich Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to these terms. They are intended to be clear, fair, and practical, and to explain what clients can expect from a Greenwich cleaning service and what is expected in return. These terms apply to all standard and one-off cleaning arrangements unless a separate written agreement states otherwise.

For the purposes of these terms, the words “we”, “us”, and “our” refer to Greenwich Cleaner, and “you” or “the customer” refer to the person or organisation booking the service. If you book on behalf of someone else, you confirm that you have authority to do so and that the person receiving the service will follow these terms. Any reference to a cleaning service includes any agreed labour, scheduled task, or supplementary service confirmed during the booking process.

These conditions are designed for general service use and do not replace consumer rights that cannot lawfully be excluded under UK law. Nothing in these terms is intended to limit rights that apply to consumers under mandatory legislation. Where a service is provided to a business customer, additional commercial conditions may apply if agreed in writing. In all cases, any variation must be confirmed by us in writing to be valid.

1. Booking Process

Bookings may be requested by the customer through the agreed booking method and are subject to availability, service suitability, and confirmation by us. A booking is not final until we have accepted the request, confirmed the scope of work, and, where required, received any deposit or prepayment. A Greenwich Cleaner booking may be based on an estimate, but the final price can change if the information provided at the time of booking was incomplete or inaccurate, or if additional work is requested on the day.

When making a booking, you should provide accurate details about the property, the type of cleaning required, access arrangements, parking restrictions if relevant, expected duration, and any special requirements. The customer is responsible for ensuring that the site is ready for service at the agreed time. If a cleaning appointment cannot be completed because of incorrect information, unsafe conditions, lack of access, or absence of the required supplies where the customer has agreed to provide them, the visit may still be charged.

2. Scope of Service

Our services may include regular domestic cleaning, deep cleaning, end-of-tenancy cleaning, after-builders cleaning, or other cleaning tasks specifically agreed before the appointment. The exact scope will depend on the booking confirmation or written estimate. A Greenwich cleaning company is not obliged to carry out tasks that were not agreed in advance, nor to handle items or areas that present a health, safety, or legal risk.

We will use reasonable care and skill in delivering the service, and we may use our own products and equipment unless otherwise agreed. Where the customer requests specific products, equipment, or methods, we will consider the request but are not required to accept it if it is unsuitable or unsafe. Any specialist treatment, stain removal, or intensive task may carry an extra charge and may also be excluded if it is likely to damage surfaces, fabrics, or fixtures.

3. Payments

Payment terms will be confirmed at the time of booking or in the service agreement. Unless otherwise stated, payment is due on completion of the service. Some bookings may require advance payment or a deposit to secure the appointment, particularly for larger jobs, recurring work, or services with significant preparation. A Greenwich cleaner service may also apply a minimum charge for short visits or partially completed work, where this has been made clear in advance.

If payment is not received by the due date, we may suspend further services, charge reasonable recovery costs where permitted by law, and refuse future bookings until the balance has been cleared. We reserve the right to correct any pricing error made in good faith if it is identified before or after confirmation, provided the customer is informed promptly. All fees are stated in pounds sterling unless expressly agreed otherwise.

4. Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving us reasonable notice. If notice is given too late, a cancellation fee may apply to cover loss of time and reserved staff capacity. Unless otherwise agreed, appointments cancelled or moved with less than 24 hours’ notice may be charged in full or in part. A Greenwich cleaning service may also apply a fee if we attend the property and are unable to commence work because access has been denied, the premises are unavailable, or the customer has failed to prepare the site as required.

We may cancel or rearrange a booking if circumstances beyond our control prevent us from attending, including staff illness, severe weather, transport disruption, equipment failure, or safety concerns. Where possible, we will provide notice and offer an alternative time. If we are unable to complete the service for reasons within our control, we will either reschedule or refund any prepaid amount for the unperformed element of the work, subject to any lawful deductions for work already completed.

5. Customer Responsibilities

The customer must ensure that the premises are reasonably safe for cleaning and that any hazards are disclosed before the visit. This includes, without limitation, broken fittings, exposed wires, unsecured pets, slippery floors, contagious contamination, infestations, or fragile items that require special handling. If we discover a condition that poses a risk, we may stop work until it is made safe, or we may decline to proceed with the affected area. A Greenwich Cleaner is entitled to rely on the information provided by the customer when planning the service.

The customer should remove valuables, cash, jewellery, confidential documents, and items of sentimental or high personal value from areas to be cleaned. While we will take reasonable care, we are not responsible for loss or damage to items that were left accessible unless the loss or damage resulted from our negligence. The customer is also responsible for ensuring that we have suitable access to water, electricity, and, where applicable, disposal facilities necessary to complete the agreed tasks.

6. Liability and Limitations

We will perform our duties with reasonable skill and care. If we fail to do so and this causes direct loss or damage, our liability will be limited to the amount paid for the relevant service or the cost of reasonable rectification, whichever is lower, except where the law does not permit such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. A Greenwich cleaning company will not be liable for indirect, incidental, or consequential losses, such as loss of profit, loss of business, or loss of opportunity.

We are not liable for pre-existing damage, wear and tear, hidden defects, structural faults, or damage caused by unstable fixtures, unsuitable materials, or misuse of the property or items within it. If an item is fragile, irreplaceable, or particularly valuable, the customer must tell us before the work starts. Where we are instructed to move items, open compartments, or handle fittings, the customer accepts the ordinary risks associated with those actions unless any damage results from our negligence.

7. Waste Regulations and Disposal

All waste handling associated with our services will be carried out in line with applicable UK waste rules and environmental requirements. We will not remove, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, or other regulated materials unless this has been expressly agreed in writing and lawful arrangements are in place. Any rubbish, packaging, or unwanted items generated during a cleaning visit must be classified properly before removal, and the customer must notify us if any items may be subject to special controls.

If waste removal is included in the booking, the customer agrees that the waste is lawful to dispose of and that they have the right to authorise its removal. We may refuse to handle items that appear contaminated, unsafe, or prohibited under waste regulation. The customer remains responsible for any fines, penalties, or additional charges arising from inaccurate descriptions of waste, illegal disposal requests, or failure to disclose regulated materials. A Greenwich Cleaner service will always act in a way that is consistent with environmental and safety obligations.

8. Complaints and Rectification

If you believe the service has not been carried out in accordance with the agreed scope, you should notify us within a reasonable time after completion and provide a clear description of the issue. We may ask for photographs, access to the property, or other information needed to investigate the concern. Where a valid issue is identified and the complaint is made promptly, we may offer to return and re-clean the relevant area, provide a partial refund, or take another reasonable step to resolve the matter.

Minor variations in appearance or finish may occur because of the condition of the property, the age of the surfaces, pre-existing build-up, or the materials involved. A cleaning result cannot always restore surfaces to a like-new condition. If a requested task is impractical, unsafe, or outside the agreed scope, we may decline that task and explain the reason. Any remedy offered will be at our reasonable discretion, subject always to your statutory rights.

9. Insurance, Staff, and Subcontractors

We may use directly employed staff, temporary staff, or suitable subcontractors to carry out services where necessary. Regardless of who attends, we remain responsible for the quality of the service in accordance with these terms. We aim to ensure that anyone representing a Greenwich cleaner is appropriately instructed to carry out the work safely and professionally.

We maintain any insurance that we consider appropriate for the nature of the services we provide. However, insurance does not create additional obligations beyond those set out in these terms. The customer must co-operate with any reasonable steps needed to prevent avoidable loss, including reporting damage promptly and allowing inspection where necessary. If a claim is made, we may request evidence and reasonable supporting information.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

11. General Provisions

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements in service. The version in force at the time of booking will apply to that booking unless a different version has been expressly agreed in writing. No failure or delay by us in exercising any right under these terms will operate as a waiver of that right. These terms form the entire agreement between the customer and Greenwich Cleaner in relation to the relevant booking, unless supplemented by a written service order or quotation.

The customer confirms that they have read and understood these terms before placing a booking. By proceeding with a reservation or permitting work to begin, you agree to be bound by them. If you do not accept any part of these terms, you should not book the service. These conditions are intended to support a fair and dependable Greenwich cleaning service while protecting the rights and responsibilities of both parties.